A2Z Restoration
Water Damage & Mold Restoration in Martinez
Frequently asked questions
Back to A2Z RestorationDo you handle water damage emergencies at night and on weekends?
Yes. We answer emergencies 24/7 and respond to your call within 45 minutes or less, guaranteed.
Do you work with insurance companies on water damage claims?
Yes. We work with major insurance companies, including Travelers, Safeco, State Farm, USAA, AAA and AIG.
Do you give free estimates?
Yes. We give homeowners free estimates for water damage repair, mold remediation and our other services.
How long does a water damage restoration project take?
Typical projects last 3 to 5 days.
What products do you use for mold remediation and odor removal?
We use EPA-approved products.
What causes that musty smell after a leak and can it actually be removed?
That musty smell usually comes from moisture trapped in walls, flooring or the air after a leak, often a sign mold or mildew is starting to grow. Yes, it can be removed. We offer odor remediation using EPA-approved products to treat the source of the smell, not just cover it up.
How do I know if water damage is serious enough to call a professional?
If you see standing water, warped or soft flooring, bubbling paint, a musty smell, or any sign of mold, it is worth having a professional take a look. Water can travel behind walls and under floors even when the surface looks dry, so hidden damage is common. When in doubt, call us and we can help you figure out next steps.
Do you only work in Martinez, or in other cities too?
Our office is at 815 Arnold Dr, Suite 2, in Martinez. We serve Martinez and nearby Concord, Walnut Creek and Pleasant Hill.
What does a sewage cleanup job actually involve?
A sewage cleanup job involves removing the contaminated water and waste, cleaning and disinfecting the affected area with EPA-approved products, and drying everything out to stop mold and odor from setting in. We also check for any hidden damage the sewage may have caused. Because it is a biohazard, it needs to be handled by a trained crew rather than done as a DIY job.
Is biohazard cleanup something I can do myself or does it need a licensed crew?
Biohazard cleanup needs a licensed crew because of the health risks involved in handling contaminated material. We are a licensed California contractor and handle sewage and biohazard cleanup using EPA-approved products. We don't recommend tackling it yourself.
Do you check crawl spaces for hidden moisture and mold?
Yes, crawl space cleaning is one of our services, and it includes checking for hidden moisture and mold. Crawl spaces are often where moisture problems start unnoticed, so it is worth having them looked at. We can inspect yours and let you know what we find.
Can you remove mold without tearing out all the drywall?
It depends on how far the mold has spread behind the wall. In many cases, we can treat and remove mold without removing all the drywall, but in others, we have to remove some material to fully clear it. After we take a look, we can tell you which approach your job needs.
Do you offer mold testing, or only mold removal?
Yes, we can let you know whether we offer mold testing alongside mold remediation. Either way, we can inspect the affected area and talk through what treatment is needed.